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Table 4 Consultation and Relational Empathy (CARE) measure

From: Integrative medicine primary care: assessing the practice model through patients’ experiences

Practitioner empathy questions Mean (SD)
How was the practitioner at…  
1. Making you feel at ease 4.81 (.40)
2. Letting you tell your story 4.78 (.46)
3. Really listening 4.71 (.70)
4. Being interested in you as a whole person 4.59 (.75)
5. Fully understanding your concerns 4.61 (.80)
6. Showing care and compassion 4.73 (.53)
7. Being positive 4.85 (.46)
8. Explaining things clearly 4.69 (.70)
9. Helping you to take control 4.60 (.70)
10. Making a plan of action with you 4.51 (.66)
Total CARE score (range 10–50) 46.8 (5.3)
  1. Responses based on a 5 point Likert scale from poor (1), fair (2), good (3), very good (4), excellent (5)