Table 1 Patient experience questionnaire
From: Integrative medicine primary care: assessing the practice model through patients’ experiences
Topic area | # of Items | Description |
|---|---|---|
Most recent visit | 7 | Assesses professionalism of front office personnel, wait times for scheduling appointments, coordination of care. Items rated on a 3-point scale from no; yes, somewhat; and yes, definitely. |
Whole person care | 4 | Assesses being cared for as a whole person. Items rated on a 6-point scale from very poor, poor, fair, good, very good, excellent. |
Health promotion | 5 | Assesses extent of promoting health, self-care, and well-being. Items rated as yes or no. |
Relationship & communication | 17 | Assesses extent of feeling respected, trusting providers, spending sufficient time to discuss problems and action plans, and being involved in decision making. Items rated on a 3-point scale from no, yes, somewhat, and yes, definitely. |
Practitioner empathy | 10 | From the Consultation and Relational Empathy (CARE) measure. Assesses extent of feeling that the practitioner really listened, understood, and cared; showed compassion and respect; and explained things clearly and honestly. Items rated on a 5-point scale from poor, fair, good, very good, excellent. |
Overall satisfaction | 2 | Assesses satisfaction with UAIHC and willingness to recommend. Items rated on a scale from 1 (worst) to 10 (best). |