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Table 1 Patient experience questionnaire

From: Integrative medicine primary care: assessing the practice model through patients’ experiences

Topic area

# of Items


Most recent visit


Assesses professionalism of front office personnel, wait times for scheduling appointments, coordination of care. Items rated on a 3-point scale from no; yes, somewhat; and yes, definitely.

Whole person care


Assesses being cared for as a whole person. Items rated on a 6-point scale from very poor, poor, fair, good, very good, excellent.

Health promotion


Assesses extent of promoting health, self-care, and well-being. Items rated as yes or no.

Relationship & communication


Assesses extent of feeling respected, trusting providers, spending sufficient time to discuss problems and action plans, and being involved in decision making. Items rated on a 3-point scale from no, yes, somewhat, and yes, definitely.

Practitioner empathy


From the Consultation and Relational Empathy (CARE) measure. Assesses extent of feeling that the practitioner really listened, understood, and cared; showed compassion and respect; and explained things clearly and honestly. Items rated on a 5-point scale from poor, fair, good, very good, excellent.

Overall satisfaction


Assesses satisfaction with UAIHC and willingness to recommend. Items rated on a scale from 1 (worst) to 10 (best).