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Table 4 Path coefficient results in structural equation modeling

From: Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

Path

Standard Coefficient

t value

H1

Facilities and Environment

(−->)

Treatment effectiveness

0.084

1.447

H2

Facilities and Environment

(−->)

Satisfaction

0.132*

2.631

H3

Service Procedures

(−->)

Treatment effectiveness

0.145*

2.29

H4

Service Procedures

(−->)

Satisfaction

0.031

0.563

H5

Physician

(−->)

Treatment effectiveness

0.358**

5.612

H6

Physician

(−->)

Satisfaction

0.077

1.37

H7

Nurse

(−->)

Treatment effectiveness

0.005

0.076

H8

Nurse

(−->)

Satisfaction

0.076

1.404

H9

Administrative personnel

(−->)

Treatment effectiveness

0.014

0.244

H10

Administrative personnel

(−->)

Satisfaction

−0.012

-0.25

H11

Treatment effectiveness

(−->)

Satisfaction

0.489**

13.476

H12

Treatment effectiveness

(−->)

Loyalty

0.456**

9.956

H13

Satisfaction

(−->)

Loyalty

0.397**

9.217

  1. χ 2=1978.2, RMR = 0.03, GFI = 0.86, AGFI = 0.83, RMSEA = 0.06, NFI = 0.92, IFI = 0.94, TLI = 0.93, CFI = 0.93, AIC = 2174.2
  2. Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel
  3. *p < 0.05; **p < 0.001