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Table 4 Path coefficient results in structural equation modeling

From: Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

Path Standard Coefficient t value
H1 Facilities and Environment (−->) Treatment effectiveness 0.084 1.447
H2 Facilities and Environment (−->) Satisfaction 0.132* 2.631
H3 Service Procedures (−->) Treatment effectiveness 0.145* 2.29
H4 Service Procedures (−->) Satisfaction 0.031 0.563
H5 Physician (−->) Treatment effectiveness 0.358** 5.612
H6 Physician (−->) Satisfaction 0.077 1.37
H7 Nurse (−->) Treatment effectiveness 0.005 0.076
H8 Nurse (−->) Satisfaction 0.076 1.404
H9 Administrative personnel (−->) Treatment effectiveness 0.014 0.244
H10 Administrative personnel (−->) Satisfaction −0.012 -0.25
H11 Treatment effectiveness (−->) Satisfaction 0.489** 13.476
H12 Treatment effectiveness (−->) Loyalty 0.456** 9.956
H13 Satisfaction (−->) Loyalty 0.397** 9.217
  1. χ 2=1978.2, RMR = 0.03, GFI = 0.86, AGFI = 0.83, RMSEA = 0.06, NFI = 0.92, IFI = 0.94, TLI = 0.93, CFI = 0.93, AIC = 2174.2
  2. Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel
  3. *p < 0.05; **p < 0.001