Construct
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
---|
1. Facilities and Environment
|
0.834a
| | | | | | | |
2. Service Procedures
|
0.723
|
0.797a
| | | | | | |
3. Physician
|
0.585
|
0.640
|
0.942a
| | | | | |
4. Nurse
|
0.555
|
0.625
|
0.790
|
0.937a
| | | | |
5. Administrative personnel
|
0.508
|
0.623
|
0.729
|
0.747
|
0.949a
| | | |
6. Treatment effectiveness
|
0.403
|
0.445
|
0.509
|
0.435
|
0.407
|
0.942a
| | |
7. Satisfaction
|
0.431
|
0.444
|
0.469
|
0.429
|
0.384
|
0.622
| | |
8. Loyalty (Intent to revisit)
|
0.407
|
0.452
|
0.459
|
0.393
|
0.365
|
0.701
|
0.680
|
0.730a
|
-
p < 0.05 is regarded to be significant in all correlation coefficients between factors
- Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel
-
avalue of diagonal line is AVE1/2