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Table 3 Correlation between latent variables

From: Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

Construct 1 2 3 4 5 6 7 8
1. Facilities and Environment 0.834a        
2. Service Procedures 0.723 0.797a       
3. Physician 0.585 0.640 0.942a      
4. Nurse 0.555 0.625 0.790 0.937a     
5. Administrative personnel 0.508 0.623 0.729 0.747 0.949a    
6. Treatment effectiveness 0.403 0.445 0.509 0.435 0.407 0.942a   
7. Satisfaction 0.431 0.444 0.469 0.429 0.384 0.622   
8. Loyalty (Intent to revisit) 0.407 0.452 0.459 0.393 0.365 0.701 0.680 0.730a
  1. p < 0.05 is regarded to be significant in all correlation coefficients between factors
  2. Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel
  3. avalue of diagonal line is AVE1/2