Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

Table 3 Correlation between latent variables

Construct	1	2	3	4	5	6	7	8
1. Facilities and Environment	0.834^a
2. Service Procedures	0.723	0.797^a
3. Physician	0.585	0.640	0.942^a
4. Nurse	0.555	0.625	0.790	0.937^a
5. Administrative personnel	0.508	0.623	0.729	0.747	0.949^a
6. Treatment effectiveness	0.403	0.445	0.509	0.435	0.407	0.942^a
7. Satisfaction	0.431	0.444	0.469	0.429	0.384	0.622
8. Loyalty (Intent to revisit)	0.407	0.452	0.459	0.393	0.365	0.701	0.680	0.730^a

p < 0.05 is regarded to be significant in all correlation coefficients between factors
Service quality = facilities and environment, service procedures, physician, nurse, and administrative personnel
^avalue of diagonal line is AVE1/2

ISSN: 2662-7671