Table 3 Respondents’ satisfaction and willingness to pay for traditional medicine services by sex

Satisfaction on TM services

Mean

SD

Mean

SD

Mean

SD

— Overall satisfaction with general services quality at commune health station

8.83

1.10

8.75

1.15

8.78

1.13

0.28

— Overall satisfaction with traditional medical services quality

8.36

1.33

8.04

1.54

8.15

1.47

0.03

— Access to informations about TM

8.88

1.12

8.64

1.24

8.73

1.20

0.05

— Consultation, explanation, and guidance on TM use by health workers

8.79

1.19

8.68

1.23

8.72

1.22

0.23

— Convenience in using traditional medicine package

9.12

1.03

9.10

1.02

9.11

1.02

0.44

— Convenience in combining traditional and western medicine

8.76

1.13

8.49

1.28

8.59

1.24

0.03

— Inter-professional collaborations at health stations

8.66

1.09

8.32

1.36

8.44

1.28

0.01

— Competence of TM doctors and health workers

8.48

1.24

8.10

1.39

8.23

1.35

<0.001

— Responsiveness of TM doctors and health workers

8.76

1.11

8.67

1.35

8.71

1.27

0.28

— Availability of demanding TM services

8.32

1.50

8.30

3.40

8.30

2.87

0.47

Willingness to pay for TM package

N

%

N

%

N

%

— Willing to pay

100

94.3

171

88.1

271

90.3

0.08

— Not willing to pay

6

5.7

23

11.9

29

9.7

Mean

SD

Mean

SD

Mean

SD

Mean price (thousand VND)

589.13

3146.86

119.94

115.06

289.88

1902.98

0.03

N

%

N

%

N

%

<100 thousand VND

6

5.7

75

38.7

81

27.0

<0.001

100–300 thousand VND

65

61.3

70

36.1

135

45.0

>300 thousand VND

35

33.0

49

25.2

84

28.0

N

%

N

%

N

%

Preference for traditional medicine over modern medicine

64

60.4

133

68.9

197

65.9

0.14