Questions/items | COM | NT | ||
---|---|---|---|---|
 | % | 95% CIa | % | 95% CIa |
Relation and communication | ||||
1. Making you feel you had time during consultation? | 60.6 | 53.9–67.3 | 70.3 | 53.3–87 |
2. Interest in your personal situation?* | 58.6 | 52.1–65 | 72 | 60–83.9 |
3. Making it easy for you to tell him or her about your problem?* | 61.1 | 53.2–69 | 71.9 | 59–84.8 |
4. Involving you in decisions about your medical care? | 55.7 | 48.1–63.4 | 64.7 | 54.2–75.1 |
5. Listening to you? | 65.8 | 59.1–72.5 | 73.7 | 61.1–86.3 |
6. Keeping your records and data confidential?* | 69.5 | 62.4–76.7 | 83.1 | 74.6–91.6 |
Medical care | ||||
7. Quick relief of your symptoms?* | 16.1 | 10.3–22 | 26.6 | 20.3–32.9 |
8. Helping you to feel well so that you can perform your normal daily activities?* | 27 | 20.2–33.8 | 40.7 | 32.7–48.8 |
9. Thoroughness?* | 50.5 | 43.1–57.8 | 68.4 | 59.6–77.1 |
10. Physical examination of you? | 47.1 | 40.7–53.4 | 55.7 | 38.8–72.6 |
11. Offering you services for preventing diseases (screening, health checks, immunizations)? | 43 | 34.2–51.9 | 54.3 | 41.9–66.7 |
Information and support | ||||
12. Explaining the purpose of tests and treatments?* | 57.1 | 50.2–64.1 | 72.7 | 64.9–80.5 |
13. Telling you what you wanted to know about your symptoms and/or illness?* | 55.4 | 48.1–62.7 | 71.2 | 60.4–81.9 |
14. Helping you deal with emotional problems related to your health status? | 47.8 | 40.3–55.2 | 57.9 | 44.6–71.2 |
15. Helping you understand the importance of following his or her advice?* | 44.1 | 37.2–51.1 | 61.7 | 51.4–71.9 |
Continuity and cooperation | ||||
16. Knowing what s/he had done or told you during earlier contacts? | 53.2 | 45.2–61.2 | 63.5 | 50.3–76.7 |
17. Preparing you for what to expect from specialist or hospital care?* | 53.4 | 44.9–61.8 | 76.8 | 64.9–88.6 |
Facilities availability and accessibility | ||||
18. The helpfulness of the staff (other than the doctor)?* | 64.3 | 57.9–70.7 | 74.8 | 65.8–83.9 |
19. Getting an appointment to suit you? | 1.3 | 0–2.7 | 1.2 | 0.0–3.1 |
20. Getting through to the practice on telephone? | 73.5 | 65.9–81.1 | 69.1 | 56.5–81.8 |
21. Being able to speak to the general practitioner on the telephone? | 54.9 | 46.4–63.3 | 58.9 | 42.3–75.6 |
22. Waiting time in the waiting room? | 36.3 | 27.8–44.8 | 42.8 | 31.4–54.2 |
23. Providing quick services for urgent health problems? | 67.7 | 59.7–75.6 | 70.2 | 61.5–79.0 |