Table 5 Patient evaluation of COM and CAM, EUROPEP questionnaire
From: Differences in the quality of interpersonal care in complementary and conventional medicine
Nr | Questions/items | % of best answer | ||||
|---|---|---|---|---|---|---|
COM | Noncertified CAM | Certified CAM | ||||
Relation and communication | % | OR | % | OR | ||
1. | Making you feel you had time during consultation? | 61.7 | 70.5 | 1.1 | 72.1 | 1.3* |
2. | Interest in your personal situation? | 60.3 | 68.9 | 1.1 | 71.3 | 1.3* |
3. | Making it easy for you to tell him or her about your problem? | 62.9 | 70.4 | 1.1 | 68.7 | 1.1* |
4. | Involving you in decisions about your medical care? | 58.4 | 66.2 | 1.2* | 61.7 | 1.0 |
5. | Listening to you? | 67.1 | 75.0 | 1.1 | 77.0 | 1.3* |
6. | Keeping your records and data confidential? | 75.4 | 78.1 | 1.0 | 81.8 | 1.2* |
Medical care | ||||||
7. | Quick relief of your symptoms? | 27.6 | 28.7 | 1.1 | 24.9 | 0.9 |
8. | Helping you to feel well so that you can perform your normal daily activities? | 41.2 | 44.4 | 1.1 | 42.9 | 1.0 |
9. | Thoroughness? | 56.5 | 67.3 | 1.1* | 68.6 | 1.2* |
10. | Physical examination of you? | 52.6 | 58.5 | 1.2* | 48.2 | 0.8* |
11. | Offering you services for preventing diseases (screening, health checks, immunizations, ...) | 48.7 | 49.3 | 1.1 | 43.0 | 0.9* |
Information and support | ||||||
12. | Explaining the purpose of tests and treatments? | 60.2 | 65.5 | 1.1 | 63.0 | 1.0 |
13. | Telling you what you wanted to know about your symptoms and/or illness? | 60.2 | 69.7 | 1.3* | 63.3 | 1.0 |
14. | Helping you deal with emotional problems related to your health status? | 49.7 | 57.6 | 1.1 | 58.7 | 1.2* |
15. | Helping you understand the importance of following his or her advice? | 51.0 | 52.7 | 1.1 | 49.0 | 0.9 |
Continuity and cooperation | ||||||
16. | Knowing what s/he had done or told you during earlier contacts? | 53.4 | 58.9 | 1.0 | 61.9 | 1.2* |
17. | Preparing you for what to expect from specialist or hospital care? | 55.7 | 59.8 | 1.1 | 56.7 | 1.0 |
Facilities availability and accessibility | ||||||
18. | The helpfulness of the staff (other than the doctor)? | 66.1 | 68.3 | 1.0 | 70.6 | 1.1* |
19. | Getting an appointment to suit you? | 1.2 | 1.6 | 1.0 | 1.8 | 1.2 |
20. | Getting through to the practice on telephone? | 72.1 | 70.9 | 1.1 | 61.9 | 0.7* |
21. | Being able to speak to the general practitioner on the telephone? | 58.3 | 60.8 | 1.0 | 61.5 | 1.1 |
22. | Waiting time in the waiting room? | 38.1 | 41.7 | 0.9 | 53.6 | 1.5* |
23. | Providing quick services for urgent health problems? | 71.6 | 73.0 | 1.0 | 71.4 | 1.0 |