Table 4 Client satisfaction - Distribution of responses (%) and item mean values of each item on the CSQ-8 (N = 18)
Item | Strongly Negative % | Moderately Negative % | Moderately Positive % | Strongly Positive % | Missing % | Item Mean (SD) |
|---|---|---|---|---|---|---|
1. Quality of Service | 0 | 0 | 44.4 | 55.6 | 0 | 3.56 (0.51) |
2. Service desired | 0 | 0 | 66.7 | 27.8 | 5.5 | 3.29 (0.47) |
3. Program met needs | 0 | 0 | 61.1 | 38.9 | 0 | 3.39 (0.50) |
4. Would recommend program to friend | 0 | 0 | 27.8 | 72.2 | 0 | 3.72 (0.46) |
5. Amount of help received | 0 | 0 | 38.9 | 61.1 | 0 | 3.61 (0.50) |
6. Services helped with problems | 0 | 0 | 44.4 | 55.6 | 0 | 3.56 (0.51) |
7. Overall satisfaction | 0 | 0 | 44.4 | 55.6 | 0 | 3.56 (0.51) |
8. Would return if in need | 0 | 0 | 27.8 | 72.2 | 0 | 3.72 (0.46) |
Total score | 28.41 (2,95) | |||||